F.A.Q. (Frequently Asked Questions)
digital dictation better than analog (tape) recording?
Analog audio tapes are physical. As a result, they can be lost,
misplaced, accidentally erased, or broken. From a management
perspective, they are hard to identify, and it is impossible
to estimate the total number of files or audio duration.
audio files allow you to store them right on your computer.
They do not get accidentally erased, and do not wear out. They
tell you exactly how long the audio runs, and how many files
on in the audio file. Additional audio can be inserted within
an audio file right where you want it inserted, without rewinding,
or pressing a bunch of extra keys. Additionally, they can be
instantly sent across a network or e-mailed around the world
(with top flight encryption of course!). They are easy to identify,
the audio duration, and they are not easily lost or misplaced.
is Quikscribe manufactured?
Quikscribe is manufactured in Australia and is sold and distributed
Upgrades, Ongoing Support?
Hardware - 12 months free replacement warranty. After 12 months,
hardware replaced at cost plus 20%.
Software upgrades and maintenance - 15% per annum.
Support - 30 days technical support followed by ongoing free support
for any software bugs (but not for user or general computer problems
unrelated to the software).
are the unique / core advantages of Quikscribe?
is currently able provide 10 unique benefits (detailed below)
which no other transcription company in the world is currently
able to offer. Quikscribe has been achieve this because it designed
and developed a new audio format specifically designed to provide
advanced dictation and transcription abilities called IAF (Intelligent
Audio File). As a result it can provide the following unique
to cut and paste text attachments within audio files. Thus saving
considerable dictation and transcription time if existing precedents
or reference documentation is being used to create a document.
to capture and insert screen shots within audio files. A picture
can be worth a thousand words, so instead of trying to explain
something, you can now show it. This is ideal for creating user
manuals or technical documentation.
to insert other documents or files within audio files. Which
means, rather than make reference to other supporting documents
and files, you can now insert the files within a IAF (Intelligent
Audio File) and send the lot as a complete file.
to instantly Undo and Redo (unlimited) audio edits. Never again
do you need to rewind within an audio file when you make a mistake.
Simply press the Undo Icon or the Undo button on the Hand Control
and remove your last audio edit (or multiple edits) instantly.
Likewise, if you ever accidentally record over a section, simply
press the Undo Icon or Redo button on the Hand Control and your
original audio will still be intact.
file has a built-in database, which keeps track of the file's
history. As a result, the Quikscribe Manager can interrogate
any file, at any time and find out its current status. Or, it
can interrogate an entire queue or multiple queues and give
you status of every file plus the total backlog down to the
to seamlessly produce web-ready C.B.T. (Computer Based Training)
content in real-time behind any Widows-based application. Quikscribe
is able to display BMP, PNG, JPEG and WMF images with a total
of 113 different screen wipes. Plus it supports export and import
abilities, which means post editing (audio or images) is also
No single Point of Failure - Unlike other Enterprise Transcription
solutions, Quikscribe is not dependant on a central server to
operate. Therefore, it is basically impossible to stop Quikscribe
from working, whereas if a server centric solution fails the
entire enterprise can be brought to a halt.
and Scalable - It is possible to install just one Quikscribe
Recorder and Player or you can install ten thousand units across
50 cities in 10 countries and Quikscribe still functions effectively
Enterprise Application Integration - The IAF (Intelligent Audio
File) used in conjunction with the supporting interfacing documentation,
makes it possible (for the first time) for organisations to
fully integrate their dictation / transcription system with
all of their other enterprise systems so as to optimise their
current business processes.
Quikscribe is a software / hardware development company that
is focussed on providing dictation and transcription solutions
specifically for the legal market. As a result, we are 100%
market driven. We sell through re-sellers and we also sell direct.
a result we listen to our clients and we are continually adding
new features and functions based on the feedback we gain. Our
aim is not to sell a product as such, but rather we aim to provide
a total solution.
example, when TAFE NSW decided that Quikscribe was the best
digital transcription product for their needs, we were also
able to save them a considerable sum of money by designing and
manufacturing a special interface cable, to interface 1,440
existing foot switches to work with Quikscribe on a PC. We also
co-ordinated, recorded and edited all of their new digital audio
curriculum and designed a special training mode, so students
could not delete files.
do you record using the Quikscribe Recorder?
The Quikscribe Recorder uses the
to record and edit. This hand control has a built-in microphone.
However if you wish, you can also use 3rd party microphones
in conjunction with Quikscribe, such as a Sound Grabber II (Ideal
for recording meetings and interviews), or a Plantronics (SR1)
Noise Cancelling Microphone
(Ideal for recording in noisy environments) or an Electrodata
for recording telephone conversations. For more information
about associated hardware that is compatible with Quikscribe,
naming convention is used when creating new audio files?
When the Quikscribe Recorder is installed, the author is required
to enter a unique user name. Once this has been done, each new
audio file created thereafter automatically begins with this
user name as its prefix. e.g. Bill_Smith001, Bill_Smith002 etc.
possible to save the authors details within a file?
YES - If an Author enters their contact details into the Authors
Details Tab under the Settings Icon, the Quikscribe Recorder
will automatically save these details within every new IAF (Intelligent
Audio File) created.
benefit being that the file can now be easily be identified
at anytime by any user. Additionally it provides the Quikscribe
Manager with extra search and reporting criteria.
data stored within any IAF (Intelligent Audio File) normally
takes up less than 1K. Or put another way, within a 5 minute
audio file, less than one tenth of one percent of file size
is taken up by management data.
enter other file details?
YES - When a new audio file is created, the author has the opportunity
to enter, the following file details or select from customisable
drop down lists.
an author does not need enter file details as illustrated above,
it is possible to disable the above dialogue from appearing
when the New
is selected. This is done by selecting 'Just
create new audio file'
option under the File Management Tab under the Settings Icon.
Quikscribe support Roaming Profiles?
YES - Quikscribe supports Roaming Profiles (WinNT4.0, 2000 and
XP). The benefit being if a user logs onto another PC, Quikscribe
will automatically load their personal profile.
stop recording and pick up the file later? In the meantime will
it be backed up in case of system failure?
YES - If you need to work on another recording, you can simply
close your current file (which will be saved in your Drafts
directory). When you are ready to recommence recording, you
can open this file and recommence recording.
you do reopen the file to recommence recording, the Quikscribe
Recorder will automatically open the file up at the exact position
you left off at, plus retain all of your previous audio edits,
which means you still have the ability to Undo & Redo audio
you send a file to be transcribed?
Sending a file to be transcribed is easy. When the the Send
Audio Icon is selected, the Send dialogue box appears.
From here the author has the choice to Send the file via LAN
also has the option to add instructions to the file. These instructions
determine priority of the file and what is to be done by the
typist once the file is completed.
an author does not need the ability to select a typist or add
instructions as illustrated above, it is possible to disable
the above dialogue from appearing when the Send
is selected. This is done by selecting 'Just
send the current audio file'
option under the File Management Tab under the Settings
I keep a copy of the voice file for my own records? If so, for
YES - Whenever an audio file is sent for transcription, a copy
is always retained. This copy is retained for 14 days (default
duration), but can be changed to any duration by entering in
a new duration under the File
under the Settings
| At what
stage does the file get compressed? How long does this take? Can
I continue dictation or performing other work in the meantime?
Recorder is able to record, edit and compress all at the same
time. This is know as 'Real-time authoring', which means the
moment the file has been recorded, it is ready to be sent via
the LAN or e-mail to be transcribed without the need to wait
for the file to be compressed. Note: For backward compatibility
reasons (slower PC's), the Quikscribe Recorder also offers the
option to do Post Compression or No Compression.
possible to recall a file once it has been sent for transcription?
YES - It is possible, providing no typist has actually started
working on the file. Otherwise it is not possible as the file
is now open, hence it can not be moved. However since the details
about who has the file (such as telephone number, e-mail) is
within the file, it is possible to contact the typist who is
working on the file with additional instructions and/or have
them close and release the file.
possible to see when a file becomes work in progress, or when
it will be finished?
YES -You can find out the current status e.g. Waiting in queue,
In Progress with percentage completed or if it has been completed.
Note: If the file is in progress, you can view the typist details
and the E.C.T. (Estimated Completion Time).
are the alternatives or contingencies for dictation if the network
of the unique advantages of the Quikscribe Transcription System
is that it is NOT network or server dependant. Therefore if
the network is down for some reason, files can still be manually
moved around on floppy disks (similar to how tapes are moved
now). On a standard floppy disk we can store up to 14.5 minutes
of audio. Additionally, while the network is down, no management
or historical data will be lost, as each IAF (Intelligent Audio
File) has it's own internal database which keeps track of everything
that happens to the file, similar to a black box recorder in
a plane. As soon as the network is back up, all of the management
data from each file can be instantly recovered.
possible to INSERT audio mid sentence within an audio file?
YES - The Quikscribe Recorder can insert audio mid sentence
within an audio file. This is one of the major benefits of digital
recording compared to analogue (tape) based recording.
possible to INSERT text into a voice file?
YES - The Quikscribe Recorder can insert text within an IAF
(Intelligent Audio File). This is a great time saving feature
for both authors and typists. Author can now cut and paste reference
text or precedents directly within the audio file and typist
can paste this text directly into their document when the embedded
text is found within the file.
This is an exclusive feature to Quikscribe, as no other dictation
application offers this feature.
possible to INSERT images or screen shots into a voice file?
YES - The Quikscribe Recorder is also able insert images and
screen shots within an IAF (Intelligent Audio File). This is
a great feature if you want to create technical documentation
or manuals. Alternatively you can create web-ready C.B.T. (Computer
Based Training) content in real-time.
This is an exclusive feature to Quikscribe, as no other dictation
application offers this feature.
possible to INSERT other documents or files within a voice file?
YES - The Quikscribe Recorder is also able insert documents
or other files within an IAF (Intelligent Audio File). This
is a great feature if you have an existing document that you
want modified or updated, as you can insert the original document
that needs the changes and then record dictate changes. As a
result, the typist receives a single file that contains everything
they need to complete the task.
This is an exclusive feature to Quikscribe, as no other dictation
application offers this feature.
possible to UNDO or REDO audio edits?
YES - The Quikscribe Recorder can Undo
audio edits. What this means is if you make a mistake e.g. Insert
audio at the wrong position or accidentally overwrite a section
of your audio, you can press Undo
and remove your last edit. Alternatively you can press Redo
which will replace the audio edit you just removed.
This is an exclusive feature to Quikscribe, as no other dictation
application offers this feature.
What are all of the portable options available to me? What
are the physical characteristics of each option?
There is a great range of portable digital recorders that are
currently available, however rather than attempt to discuss
all of them, we have provided below detailed information on
the solution that we believe is best.
It is our current opinion that the Olympus DS-2000
provide the best functionality and quality. Both of these portable
digital recorders use a proprietary audio format call DSS (Digital
Speech Standard) and they can also export a .wav format and
both these formats are compatible with Quikscribe.
if the batteries go flat while I am recording, what happens
to my file?
Nothing - All recorded audio is automatically saved to the Olympus
terms, how much memory do these portable solutions have? i.e.
how many minutes of recording time do I have available before
The table below shows the audio recording duration using the Olympus
hr. 20 min
hr 15 min
hr. 45 min
hr 35 min
hr. 30 min
hr 10 min
hr. 10 min
hr 25 min
hr. 20 min
I seamlessly transfer files from my portable solution to be
The Olympus Digital Voice Recorders come bundled with software,
which enables you to download your audio files to your PC. Once
they have been downloaded, they can be transcribed with the
Quikscribe Player, or additional audio can be added with the
Quikscribe Recorder before being sent for transcription.
alternatives are available to me if I don't have or use a computer?
If you do not have a PC, but your audio has been recorded and
stored on an Olympus Digital Recorder, what you can do is remove
the SmartMedia Card from your Olympus Digital Recorder and provide
this to your typist (as you would normally do with an audio
tape). Your typist can then use an Olympus MAUSB-2 SmartMedia
Card Reader & Writer to download and transcribe from.
do I record minutes of a meeting with many people, i.e. what
are the conference facilities available to me? Can the conference
facilities have the ability to identify each speaker?
In conjunction with a Crown
II Microphone, it is possible to record meetings or conferences,
but from a transcription perspective, identifying individual
speakers may be difficult as both the Quikscribe Recorder and
the Olympus Portable Recorders record using a mono format.
the portable solution have the same 'insert' capability as the
desk top recorder?
YES - The DS3000
has an 'Insert" feature, but it does not have an Undo feature.
possible to record phone conversations and voicemails? Is there
a facility to alert those on the telephone that they are being
recorded, i.e. a beep every 30sec?
YES - Using a third party Phone Logger (Electrodata Pty Ltd)
it is possible to record telephone conversations. Depending
on what type you purchase (Active or Passive) will determine
if beep tones will be recorded every 30 seconds.
possible to measure jobs produced on estimated delivery time,
vs late? Number of jobs transcribed per shift, week or month?
Reporting functions comparing statistics by months?
YES - All of the reports produced by the Quikscribe Manager
use Crystal Reports and these reports are stored in an external
folder within the Quikscribe Manager program directory. What
this means, is that you can open any of the existing reports,
modify it to provide the reporting information you want and
save it as a new report.
is the software to use to applications such as Word, and Outlook,
i.e. are the buttons and menus in a similar format?
Quikscribe conforms to Windows standards and conventions for
I start, stop, pause, rewind, fast forward and so on?
With the Quikscribe Recorder, you can use the Quikscribe Hand
or the on screen GUI (Graphical User Interface) With the Quikscribe
Player, you can use the Foot Switch to Start, Stop, Rewind &
Fast Forward or you can use the GUI or the Global Hot-keys.
the foot pedal operate?
works identical to a traditional Foot Switch. The Play button
is held down to Play the file and released to Stop the file.
Note: Whenever the Play button is pressed, the audio will jump
back a small amount in time (depending on Backspace Setting
selected) and recommence Playing. The Fast Forward and Rewind
buttons on the Foot Switch Rewind or Fast Forward as long as
you hold them down and stop as soon as you release them.
slow or speed the author's voice without altering the pitch?
YES - Plus or minus 40 percent with no pitch change.
able to balance the foot pedal onto a typist foot stool?
YES - The Foot Switches we use are exactly the same as existing
Flow Impact and Management
able to give an estimated time of document delivery?
YES - As a file is being transcribed by a typist, the Quikscribe
Player continually updates the file with it's current position
(percentage completed). To provide an E.C.T. (Estimated completion
time), the Quikscribe Manager needs to know the rate (speed)
the file is being transcribed. It does this by interrogating
every file within every queue once per minute, to determine
its current position within the file. It then compares this
value to where the file was one minute ago. The total distance
travelled within the last minute, is the files current rate.
Once the files rate (speed) is known, Quikscribe is able to
calculate how long it will take to complete the file, by dividing
the rate into the remainder of the file duration. This value
is then added to the current time, to provide a WP Supervisor
with a very accurate E.C.T.
Note: If a file is open by a typist but has not moved within
the last minute, Quikscribe is not able to calculate the current
E.T.C. as the rate (speed) for the last minute has been zero.
As a result Quikscribe Manager display "Not Known"
in the E.C.T field. However what is known is the current size
of the file (HH:MM:SS), the current Percentage Completed and
the details of the typist. As soon as the typist recommences
transcribing and the Quikscribe Manager does it's next update,
the E.C.T will resume. If a WP Supervisor ever wants to know
the exact current status of a file, they can double click on
the file which will automatically interrogate that specific
file or they can invoke a manual update by pressing the "Refresh"
button in the Quikscribe Manager.
promote and demote jobs in the queue?
YES - It is possible for a WP Supervisor to Promote and Demote
Jobs. Simply select the file that you want to Promote/Demote
(providing the file has not been started) and select the "Change
Priority" button in the Quikscribe Manager. Next change
the priority (date or time) you would like the file completed
by and select OK. As a result, the Quikscribe Manager will rename
the file, which will automatically reposition the file within
Below is a brief overview of how the files within the queue
When a file is created by an Author (e.g. Bill Smith) files
will be created and named BillSmith001, BillSmnith002, BillSmith003
When the author (Bill Smith) decides to send a file for transcription,
he has the option to select a "Required by" time (default
is 4 hours). Assuming that the time that Bill Smith sends the
file is 12.15 PM, the Quikscribe Recorder renames the file when
it sends it to 020126_1615_BillSmith001.
The number added to the file (prefix) is the Date and Time the
file is required. At first glance, this may seem a bit confusing,
but as you will soon see in the explanation below, this naming
convention is very simple and powerful.
The first two digits 02 represent the year 020126_1615_BillSmith001
The next two digits 01 represent the month 020126_1615_BillSmith001
The next two digits 26 represent the day 020126_1615_BillSmith001
The next two digits 16 represent the hour 020126_1615_BillSmith001
The next two digits 15 represent the minutes 020126_1615_BillSmith001
Now when these files arrive in queue with possibly hundreds
or even thousands of other files, it will automatically position
itself in the correct order based on priority.
For example, if another author (e.g. Joe Black) sent a file
to be transcribed 15 minutes later (e.g. 12.30 PM) but required
the file to be returned in one hour the file files would look
020126_1330_JoeBlack001 (Time Sent plus 1 hour)
020126_1615_BillSmith001 (Time Sent plus 4 hours).
be restricted to the WP Supervisor?
YES - The
ability to Promote/Demote files within the queue is restricted
to the WP Supervisor using the QS Manager.
jobs be flagged, as per Outlook?
YES - Both
Urgent & Overdue files are flagged (represented) by RED
envelope. If the file is being transcribed, then envelope is
half RED and half GREEN.
dictation work be integrated into the queue e.g. Word Processing
YES - As mentioned previously, an IAF (Intelligent Audio File)
can contain any type or number of other files within it. Which
means, Quikscribe can be used as an integrated workflow management
system. What's more, you can do this in-house as everything
you need to know regarding communication with the IAF is provided
in the "Interfacing Documentation for the .iaf".
Supervisors able to see clearly how a job has progressed?
YES - At anytime you can see the position in the queue and if
the file is in progress you can see the typist details, the
percentage completed and estimated completion time. If you double
click on the file, you can view the file's complete history
we identify the typist for a particular file after the document
is finished, even if there has been more than one typist on
The IAF (Intelligent Audio File) can track up to 99 typist per
file. For each typist the IAF file records the typist's details,
total time the file was open, total duration the file was actually
being transcribed plus the date and time the file was opened
and closed by each typist.
clear visibility on the number and size of files in the queue?
YES - You can easily see every file within each queue, its position,
size (HH:MM:SS) and current status. If a typist is currently
working on the file, you can also see the typist's details the
percentage (%) completed and E.C.T. (Estimated completion time).
In addition the total backlog for the queue is visible.
queue calculate how much dictation work there is to be done?
YES - The queue not only displays the individual size of each
file but it also calculates the true total backlog for the entire
queue. For example, if a queue has 10 audio files within it
and each file is one hour in duration. The total amount of audio
is 10 hours. However let's assume that there are also five typists
currently working from the queue and each typist has completed
50% of each file they are working on. Therefore the total amount
of audio in the queue is only 7.5 hours ((5 x 1) + (5 x 50%))
and this is the value that is displayed for the backlog in the
Note: The Quikscribe Manager by default updates (interrogates)
all of the active queues once per minute. This information is
then graphed to the Backlog and Overdue graphs under the Workload
Monitor. As a result a WP Supervisor can instantly see the queues
backlog and overdue history for the day and can even spot or
predict future problems in the near future based on the trend
of the queue.
possible to split a very long recording into sub jobs to be
distributed to different typists, if the job is urgent?
YES - However rather than split the job into multiple sub jobs,
what we do is simply allow multiple typists to work on the same
job simultaneously. So rather than the WP Supervisory splitting
the job, the WP supervisor simply instructs each typist the
start and end position for them to type, alternatively the WP
supervisor can open the file and insert location markers with
associated comments for each typist.
is the disaster recovery plan? What will prevent files from
File redundancy is a built-in feature of the Quikscribe Transcription
System. Whenever the Quikscribe Recorder sends a file for transcription,
it makes and sends a copy of the file and it keeps the original
file. Similar to how e-mail works. The copy that is kept, is
moved into a "Sent" directory, where it remains for
14-days (default) before being deleted. The file that has been
sent for transcription, remains in the queue until it is transcribed.
Once the file has been transcribed, the file is moved into a
"Completed" directory, where it remains for 14-days
(default) before being deleted.
send an unfinished transcription and voice file to a new typist?
i.e. during shift change, and will the voice file pick up where
it was stopped?
YES - Whenever a file is closed, Quikscribe automatically records
the file's last position within the file, so when the file is
opened up again by the next typist, it will automatically open
up at the exact last position.
Note: In addition to this, the previous typist has the option
to leave a comment for the next typist, detailing what has been
done so far and what needs to be on completion. This comment
is then automatically displayed when the file is reopened. The
comment dialogue also displays the complete history of all typists,
the time they opened and closed the file, and typist's comments
for this file.
Lastly, the previous typist also has the option to embed a copy
of the current document within the IAF, so when the next typist
opens the file, the actual document that needs to be completed
is already within the file.
possible for a typist to work from home? How could this work?
YES - Since everything about the file is stored within the file,
an IAF can be transcribed anywhere. Associated precedents can
be embedded within the file, so all relevant information required
to finish the file is within the file.
could the file be transferred to the typist's home?
Download duration is directly determined by the three factors
2) Audio Sample (8Khz, 11KHz or 22KHz)
3) Typists Internet connection bandwidth (56K Modem, ADSL etc.)
Note: For remote transcription purposes, it is suggested that
the 8 kHz sample rate is used. As a result, for every 1 minute
of audio recorded, a total of 98 KB disk space will be used.
For every hour of audio, 5.76 Mbytes of disk space will be used.
Note typist connection bandwidth will determine how fast the
file will be transferred.
typist continue work while a voice file was being downloaded?
YES - Transcribing an audio file while downloading another audio
file is not a problem.
an ability to minimise or reduce background noise?
The easiest way to minimise noise is to make sure that the microphone
level is set up correctly and the author speaks directly into
the microphone. That way the signal to noise ratio is kept to
If however the recording environment is always very noisy, a
Noise Cancelling microphone is recommended. Plantronics make
a very good PC based Noise
and it comes with a very long cord (3Metres).
How similar is the software interface to standard applications
such as Microsoft Word?
is the Help interface to standard applications such as MS Word?
is the Training Tutorial?
The Quikscribe Recorder has a built-in interactive audio-visual
tutorial and the Quikscribe Player has an interactive typing
tutorial. If a user completes these tutorials, they will know
how to use the software.
Features and Requirements
Quikscribe use .wav or a .dss file?
The .wav format is the Windows standard for audio, which can
be either uncompressed or compressed. When compressed, they
are very small. The .dss (Digital Speech Standard) format is
a propriety audio format used by Olympus and they can produce
files that are slightly more compressed than .wav files.
the Quikscribe Recorder and the Quikscribe Player can use .wav
or .dss audio files. However the downside with both of these
formats is that they can only contain audio content. This is
why Quikscribe developed it's own IAF (Intelligent Audio File)
format, which can not only record and edit compressed audio
but it can have text attachments, screen shots and other files
within it, while maintaining an internal database that keeps
track of the files history. Therefore whenever the Quikscribe
Recorder or Player imports a .wav or .dss audio file, it converts
it to a IAF (Intelligent Audio File), which automatically give
the imported file access to advanced transcription features.
Note: For compatibility reasons, a compressed .wav file can
be extracted from an IAF at anytime. Additionally the IAF can
be easily interrogated or managed by 3rd party applications
as the DLL and relating documentation that is responsible for
communicating to the IAF is available.
extent does the voice file compress, explain the compression
Sample Rate Compression
8 kHz (16 Bit) 98 KB/Min
11 kHz (16 Bit) 135KB/Min
22 kHz (16 Bit) 270KB/Min
Both compressed .wav and .dss audio files use a form of 'Perceptual
Compression'. This means the audio file is compressed by removing
actual audio content in such a way that the resultant file produced
does not sound any different from the original file. In doing
so, files can be significantly reduced in size (approx. 10:1).
stage does the file compress?
The Quikscribe Recorder is able to record, edit and compress
all at the same time, which means the moment the audio file
is finished, it can be sent.
does the file take to compress? Can I continue working while
As mentioned above the Quikscribe Recorder can record, edit
and compress audio files in real-time, which eliminates any
time waiting for the file to compress.
possible to send audio files via e-mail to be transcribed interstate,
We have found e-mail an effective method for Sending and receiving
files to remote users. However for better management control
and larger volume of audio we recommend V.P.N. (Virtual Private
Network) or FTP (File Transfer Protocol).
experience, what has been the effect of using the WAN to send
voice files to be transcribed, interstate?
A large majority of our clients use WAN and V.P.N. to distribute
audio files for remote transcription.
possible to utilise our existing cabling to connect to the network
and the relevant server?
YES - The Quikscribe Transcription System has been designed
to have NO major impact on existing Networks or Servers.
extent can your Quikscribe be customised to suit special requirements?
Unlimited - The core functionality of the Quikscribe Management
System is controlled by a single DLL. This DLL is responsible
for reading and writing all information contained in the .iaf
(Intelligent Audio File). The DLL and supporting documentation
is available on request by any client who wishes to modify the
management system for their own purposes. Which means, if you
can think it, you can do it using Quikscribe.
Operating Systems does Quikscribe support?
Windows 95, 98, ME, NT4, 2000 and XP
1 - A lawyer in Hong Kong is interviewing five clients in a
room over a four hour period. They need the meeting recorded,
transcribed, and the document sent back within a 24hr period
so the client can approve it as an accurate record. How would
you approach this opportunity.
Desktop Microphone is recommended. It is a non-intrusive high-gain
Omni-direction microphone, specifically designed for interviewing.
To speed up the transcription process it is recommended that
every 30 minutes or so, a new file is created (which takes about
2 seconds). In doing so, files can start to be sent for transcription
via FTP while still recording. Before the interview is over,
the first couple of transcripts should be back and within less
than two hours of the completed interview, a full transcript
would be available.
2 - We have a lawyer who is unfamiliar with computers, but has
a need to perform dictation outside of the office. They do not
have a laptop or a computer at home. They do not like the idea
of dictating over the phone. What is the digital solution for
An Olympus Digital Recorder for outside the office, which integrates
with Quikscribe Recorder installed on their office computer.
3 - We have several WP Operators on sick and annual leave in
our Brisbane office, and they would like to send their dictation
work to be done in Sydney. How can this be done.
A WP Supervisor using the Quikscribe Manager can handle this
situation in one of two ways. The WP Supervisor can decide and
select which files need to be sent, and use the Move Files function
to move the files from Brisbane to Sydney via either V.P.N.
(Virtual Private Network) or FTP (File Transfer Protocol). Alternatively,
the WP Supervisor can automate the process by setting Backlog
limits on the queues. If at any stage a queue exceeds this predefined
limit, the Quikscribe Manager will automatically move all excess
files to Sydney.
Note: Every time Quikscribe performs a task, it records the
event. Which means, although the files are no longer in the
Brisbane queue, there is a complete history of what happened
to the files e.g. What files were sent, where they were sent
to, why they were sent and the date and time they were sent.
The files that arrive in Sydney (from Brisbane) will automatically
position themselves within the Sydney queues based on their
priority. Because the file that has been sent is an IAF(Intelligent
Audio File), everything about the file is stored within the
file. Which means when a typist opens the file, they will see
that the file has been sent from Brisbane, the date & time
sent and the reason why e.g. Backlog Overload. Therefore the
Sydney typist simply transcribes the file as per normal and
will follow any instructions as per usual.
4 - We operate with a decentralised WP and Secretarial
structure, how does your system deal with this situation?
Centralized or decentralized, location or geography no longer
matters. The power of the Quikscribe Transcription System is
a combination of the IAF (Intelligent Audio File) and the bandwidth
connecting the different locations. With these two ingredients,
we can do anything..
5 - We have a lawyer working out of the office, and they send
their voice file to their secretary who is away on sick leave.
How does the Supervisor know that the file is there, and how
do they retrieve it?
If the lawyer sends work in from home via FTP, the file will
automatically arrive in the typists queue. Providing the WP
Supervisor knows that the typist is sick, the WP supervisor
can set a Backlog limit for the typist queue, to zero. If the
WP supervisor wants notification, an audible alarm can also
be set, which will notify the WP supervisor when a file has
arrived. The WP Supervisor can then determine who to delegate
the work to.
Alternatively, the WP Supervisor can fully automate the process
by setting up the typists queue to automatically move any files
to another queue should they arrive. Thus Quikscribe provides
management the ability to set and forget.
Note: Should any files arrive and get moved by the Quikscribe
Manager, log file is created, which means the WP Supervisor
will have a record of what happened, when and why. Additionally
within the IAF a record is made.
Note: The above strategy is based on the assumption that the
WP Supervisor knows that the typist is sick or unavailable.
Below is a strategy that automates the process when the WP Supervisor
does not know.
In addition to having a Backlog Manager for every queue enabled,
the Quikscribe Manager also has an Overdue Monitor for every
queue. If this is set to a value (lets say 3 hours) then it
is possible for the Quikscribe Manager to monitor each queue
for late files and automatically move these files if they become
overdue. Additionally, because these files are overdue, when
they get moved to a new directory, they will automatically position
themselves up the top of the queue because they are already
Note: Overdue or urgent files appear in the Quikscribe Manager
with a red icon beside them and within the Quikscribe Player,
overdue and urgent files are displayed in red text.
you find another PC based dictation and transcription system
(within 90-days of purchasing Quikscribe) that offers more advanced
features and functions than Quikscribe does, we
will refund 110% of your investment"
Are we crazy to make such a guarantee?
think so and the reason is, no other digital dictation / transcription
company in the world (that we know of) has an IAF (Intelligent
Audio File) or anything similar.
Therefore it is simply NOT possible to duplicate the same functionality
that we can offer, since our audio format can record, edit &
transcribe digital audio files, but can also insert
text, capture screen shots, embed
documents / files / images, provide encryption,
store metadata, URL's and e-mail addresses all within
a single IAF (Intelligent Audio File).
If you can
think it - IAF can do it!